ServiceNow Developer

4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules. **Candidates experience in CSM/HRSD along with ITSM experience is required** Scripting (Javascript, Glidescript), JSON Handling, Sql , Service Now Modules (ITSM, CSM ,HRSD), Prompt Engineering **Key Responsibilities** * Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria. * Create scenario\-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response). * Write clear, natural instructions aligned with ServiceNow business processes. * Represent tasks in JSON format, ensuring clarity and consistency. * Use SQL queries to analyze and check data for accuracy. * Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes. * Apply prompt engineering to structure instructions that guide task execution. * Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD). * Document scenario patterns, examples, and best practices for other trainers. **Required Skills \& Experience** * 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules. * Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow. * Proficiency in JSON authoring and working with structured data. * Solid understanding of SQL for data analysis and task validation. * Ability to design realistic enterprise scenarios that map to ServiceNow processes. * Experience in AI model training workflows, contributing to the creation of structured training data. * Strong prompt engineering skills for crafting effective instructions. * Analytical thinking, attention to detail, and logical structuring. * Strong communication skills \+ customer facing experience is a BONUS **Preferred Qualifications** * ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist\-ITSM (CIS \- ITSM). * Any One \- ServiceNow Certified Implementation Specialist (CSM or HRSD). * Exposure to AI/ML workflows or training data preparation. * Familiarity with Agile methodologies. * Good knowledge of prompt engineering.