LATAM Field Application Engineer

**Toradex** is a global company strongly focused on engineering \& technology. We’re powered by a diverse \& uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions \& helping other companies bring their products to life, we should talk. Mission: Frowning the Technical Support of customers in all project phases: Starting from proposing conceptual solutions serving customer's requirements to troubleshooting the development of embedded computing hardware and software. * Be the technical point of contact for customers * Understand customer technical requirements and propose technical solutions based on Toradex products * Proactive support customers with technical questions and ensure they don´t have their development cycle delayed by issues * Influence customers with an outcome\-driven mindset accelerating both customer time\-to\-market and Toradex time\-to\-revenue * Acts as a strategic partner across the customer journey, FAE ensures customers gain maximum value from Toradex’s hardware and software solutions. This includes close collaboration with Saels Team to support design\-ins, strategic opportunities, and consultative technical selling * Escalate issues with domain expert team Roles and Responsabilities * Improves conversion rates of sales opportunities by delivering timely technical support, targeted enablement, and close collaboration with Technical Sales Engineers to provide consultative, solution\-oriented guidance throughout the customer journey. * Increase Toradex success by working with the team to identify upsell opportunities during customer development by promoting complementary Toradex offerings such as Torizon Cloud and Toradex Solutions services. * Promotes Toradex’s technology through technical evangelism, enabling customers to become advocates and success stories. * Reply to the technical inbound inquiries of customers (Community, Zendesk, or requests by the sales team) within 2 days for mid/high priority leads/customers. * Ensures fast, high\-quality resolution of support and RMA cases, improving customer satisfaction and trust. * Constantly update customer and market information in CRM. * Support the sales team by showcasing the superior technical values of Toradex products. * Commercial awareness to focus on opportunities. Understand customer needs rather than reply to questions. * Provide market feedback to management about customer requests, painful loses, etc… * Contribute to the content of the developer center * Participate in exhibitions/webinars What we are looking for: * Excellent written and verbal communication skills in English. Spanish is a differential * Graduation in Automation/Mechanics/Electronics/Mechatronics area * Experience 5\+ years in Sales/Tecnical/BizDev positions * Working from the office in Campinas \- Hybrid (80\-20\) * High Performance Minds * Skilled in understanding customer requirements and find solutions with the support of internal team. * Ability to align internal teams to unblock customers and accelerate time\-to\-value * Collaborative mindset, working closely with Sales, DevEx, PM teams * Knowledge about Embedded Hardware and SoMs * Knowledge of Toradex Strategic Target Markets * Knowledge in Embedded Linux and Software Development for Embedded Systems * Ability to understand customer architectures and guide them toward successful implementations * Knowledge on SaaS (Torizon Platform Area) * Consultative Sales Experience on technology area. * Experience selling value and communicating cost of ownership. * Experience on Complex Sales involving multiple stakeholders. What We Offer * An agile and inter\-cultural work environment * Working with latest IoT computer technology in an international environment * Participation in defining processes and your working environment * Contemporary employment conditions, modern office space and a flexible working environment * Opportunities for your personal development * Meal allowance (flash card) * Health and dental care * Flexible working hours * Parking space * Anniversary day off CLT position with attractive benefits Campinas, São Paulo \- hybrid position