Implementation Engineer (ERP Integrations)

**About Canals** Canals is a bootstrapped, profitable startup transforming wholesale distribution — a trillion\-dollar industry — with AI. Our platform integrates seamlessly with the systems distributors already use, automating critical workflows and reducing failure points in moving physical goods across the globe. We’re a 55\-person, fully remote team operating at millions in ARR and growing rapidly — all without outside funding. **The Opportunity** We’re hiring **Implementation Engineers (ERP Integrations)** to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals. You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre\-sale and post\-sale, joining technical discovery calls when ERP\-specific guidance is needed and owning the hands\-on integration work once a customer signs. This is a technical, customer\-facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem. **What You’ll Do** * Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor), using standardized templates and API credentials * Become an ERP subject\-matter expert, understanding how each system handles data, access, authentication, and configuration. * Join pre\-sale discovery calls to evaluate feasibility and answer ERP\-specific technical questions. * Lead post\-sale integration work: collect access details, configure endpoints, test connectivity, and validate end\-to\-end data flow. * Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed. * Participate in customer onboarding and go\-live calls as the technical owner of the integration process. * Document integration steps, ERP nuances, and repeatable best practices for internal and customer use. * Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly. * Occasionally cover on support (Zendesk) as needed. **What You’ll Bring** * 2–4 years in a technical implementation, technical support, integrations, or customer engineering role at a SaaS company. * Excitement to work directly with customers, managing implementations and troubleshooting integration issues. * Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads. * Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth. * Strong communication skills — able to explain technical concepts clearly to both technical and non\-technical users. * Excellent organization and project management abilities. * Comfort working in a fast\-moving, fully remote environment with high ownership. * English proficiency required; Spanish or Portuguese a plus. **Why Join Canals** * Bootstrapped \& profitable: Stability and autonomy — no fundraising distractions or shifting investor goals. * High impact: You’ll directly shape how distributors implement and scale AI across their operations. * Collaborative culture: Work with engineers, CSMs, and product leaders solving real industry problems. * Remote\-first flexibility: Work anywhere in North or South America. * Product\-market fit: Customers love what we’ve built — and growth is accelerating. * Tight\-knit, low\-ego team: Join a group of builders passionate about excellence.