Senior Mainframe (COBOL) L3 Production Support Engineer

**Senior Mainframe L3 Production Support Engineer** **Sao Paulo, Brazil (Hybrid)** **Long term Contract** **Job Summary:** **Qualifications** * Experienced working in production/Application support projects and following best practices for ITIL process * Candidate should have a wide range of experience and expertise who can take ownership working closely with the client team to move forward. * Ability to follow established Standard Operating Procedures in Production and collaborate with any teams to resolve Production issues as needed * Experience in using Microsoft Excel for data comparisons \& manipulation, MS Word for documentation * Commitment to clear and timely communication with all stakeholders \- including Clients, Client Service Managers, Business Analysts, IT Operations, Dev/Engineering team * Ability to follow established Standard Operating Procedures in Production and collaborate with any teams to resolve Production issues as needed * Ability to document bottlenecks and other issues in current Production for Engineering team to review and potentially provide long\-term solutions * Commitment to meeting tight Production turnaround SLAs, from receiving client data to completing processing and making output available in target systems and to target stakeholders * Should have a good understanding of different Business processes like Supply Chain , Finance , Order management , Receiving etc. * Experienced working in Service\-Now Incident , Requests, Problem Management and Azure DevOps * Expertise in understanding and writing complex DB2 queries and should have understanding of database concepts * Should be able to understand in Cobol script code and also know Azure Dev Ops basics * Should have excellent communication and user interaction skills. **Technical Skills** * JAVA, Ext JS , * Cobol, Mainframe, DB2, JCL, VSAM * GitHub * Service\-Now reports and Dashboard creation skills * Documentation Skills using different platforms including Confluence ,Service\-Now , word etc. * Google Cloud Platform