Middle Ops Engineer

**About the Customer:** Our client is a global leader in electronic signature technology and agreement solutions, helping organizations connect and automate how they prepare, sign, act on, and manage agreements. Their highly reliable production software environments are at the heart of their business, powering secure and efficient digital workflows for customers worldwide. **The Team** Our team tackles complex global challenges with innovative solutions that impact millions of people and businesses daily. We focus on building scalable, reliable, and secure systems. We value diverse skills and welcome individuals who are eager to learn, grow, and thrive in a collaborative environment. **The Role** We are seeking an Operations Engineer passionate about system operations, troubleshooting, and automation. In this role, you'll: * Support and maintain our infrastructure * Resolve operational issues * Contribute to process improvements and automation * This is a fantastic opportunity for someone with a solid technical foundation, a desire to learn, and a drive to make an impact in a dynamic and supportive team. **Key Responsibilities** * System Monitoring \& Support: Monitor system health and performance, respond to alerts, and resolve issues to ensure reliable operations. * Documentation: Develop and maintain technical documentation, including runbooks and standard operating procedures (SOPs) * Operational Tasks: Perform software updates, system patching, and manage user access * Automation: Identify opportunities for automation and contribute to scripting and tools development under guidance * Collaboration: Work with team members to ensure operational best practices are followed and continuously improved. **What You Bring** **Technical Skills:** * Basic Linux and/or Windows administration with troubleshooting abilities * Exposure to scripting or programming (e.g., Python, Bash, PowerShell) * Familiarity with cloud platforms (AWS or Azure) is a plus * Awareness of monitoring and alerting tools (e.g., Prometheus, Grafana) * Basic networking knowledge (IP addresses, DNS, troubleshooting) **Operational Skills:** * Strong attention to detail and ability to follow established procedures * Interest in operational efficiency and scalable process development * Ability to document processes and solutions clearly **Soft Skills:** * Excellent problem\-solving and analytical skills * Willingness to learn and collaborate with experienced engineers * Strong communication skills with the ability to ask questions and seek help * Proactive attitude and eagerness to contribute and grow **Basic Qualifications** * 2\+ years in IT, system administration, or related field * Foundational knowledge of operating systems, networking, or cloud technologies * Experience with monitoring, logging, or cloud platforms * Exposure to automation tools or practices * Familiarity with version control systems (Git) is a plus * Passion for technology and solving real\-world problems **We offer\*:** * Flexible working format \- remote, office\-based or flexible * A competitive salary and good compensation package * Personalized career growth * Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) * Active tech communities with regular knowledge sharing * Education reimbursement * Memorable anniversary presents * Corporate events and team buildings * Other location\-specific benefits * not applicable for freelancers