Lead 3rd Line Support Specialist / Site Reliability Engineer

We are seeking a **Lead 3rd Line Support Specialist / Site Reliability Engineer** to provide advanced support and reliability solutions for critical cloud\-based systems. The role emphasizes reliability, performance, and observability within AWS environments, with a focus on Kubernetes, monitoring technologies, database proficiency, and distributed systems like Kafka. **Responsibilities** * Ensure observability for AWS Cloud and Kubernetes workloads using Prometheus, Grafana, Open Telemetry, Fluent Bit, OpenSearch, CloudWatch, CloudTrail, Athena, and other tools * Oversee and troubleshoot EKS, Aurora RDS (PostgreSQL), and other AWS infrastructure at an advanced level * Apply automated remediations and self\-healing approaches * Engage in incident response, root\-cause analysis, and postmortems * Integrate security measures to enhance cluster reliability (IAM, network policies, Config) * Maintain and improve existing AWS infrastructure * Collaborate with L3 teams to escalate, analyze, and resolve operational challenges **Requirements** * 5\+ years of professional experience in DevOps or Site Reliability Engineering * Proficiency in Grafana, Prometheus, OpenSearch, Open Telemetry, Fluent Bit, CloudWatch, CloudTrail * Understanding of distributed tracing, metrics pipelines, and log aggregation * Competency in troubleshooting and managing EKS (Kubernetes), RDS (PostgreSQL), MSK (Kafka), Network (VPC, SG, Route Tables), IAM (Roles and Policies), CloudWatch, and AWS observability tools * Familiarity with AWS networking, security, scaling, and reliability methodologies * Expertise in Kubernetes systems (operations, debugging, networking, scaling) and PostgreSQL performance tuning, monitoring, and diagnostics * Capability to lead incident response efforts, conduct RCA, postmortems, and manage SLAs * Skills in scripting using Bash or Python and automating cloud operations, observability setups, and incident recovery mechanisms * Excellent analytical problem\-solving and interpersonal communication with technical and non\-technical stakeholders * Flexibility to adapt to a fast\-moving Agile environment * English language proficiency at B2\+ level **Nice to have** * Knowledge of Azure tools including AKS (Kubernetes), Azure Monitor, Application Insights, Log Analytics * Background in Cosmos DB and PostgreSQL * Skills in Azure DevOps, Terraform, and ArgoCD