Sr. Salesforce Specialist

**Department:** Information Technology **Location:** LATAM\-Brazil\-Sao Paulo **Description** **Role summary** This senior engineering role owns the design, reliability, and operational excellence of Salesforce Sales Cloud, Service Cloud, and CPQ, with deep focus on observability, performance, and secure integrations. The position acts as a technical leader, partnering with business, commercial team, and platform teams to engineer robust quote‑to‑order and support workflows, mentor peers, and drive continuous improvement of the Salesforce ecosystem. This is a critical role in supporting both commercial and engineering teams. **Key Responsibilities** **Key responsibilities** * Lead Salesforce platform configuration and light development (flows, automation, CPQ rules), ensuring scalable architectures, robust data models, and high‑quality deployments across Sales Cloud, Service Cloud, and CPQ. * Serve as technical owner during regional and enterprise cutovers, defining runbooks, coordinating with cross‑functional teams, and providing senior on‑call coverage for critical events. * Engineer and maintain observability for Salesforce and related applications, including logging, dashboards, and alerting; analyze incidents and drive root‑cause and long‑term remediation. * Design and tune alert strategies in collaboration with Salesforce Proactive Monitoring teams, continuously improving signal‑to‑noise ratio and actionable telemetry. * Use Scale Center and related performance tooling to identify patterns, performance bottlenecks, and scalability risks; partner with development and platform teams to implement fixes. * Own audit and compliance technical deliverables for Salesforce, ensuring controls are implemented, evidenced, and sustainable, and supporting internal and external audits. * Lead change control and release governance for Salesforce and Kafka Connector changes, including impact analysis, deployment planning, validation, and post‑release monitoring to achieve zero‑rollback deployments. * Engineer and govern access and security integrations with Azure AD, AWS roles, and ServiceNow, ensuring least‑privilege models, accurate role mappings, and compliant onboarding/offboarding workflows. * Support data governance and secure data migrations by designing data quality rules, participating in migration strategy, and validating data integrity across environments. * Design, configure, and optimize Twilio Live Chat in Salesforce for Clinical Support teams, including routing strategies, concurrency models, and integration health. * Mentor administrators and junior engineers, share best practices, and contribute to standards for configuration, release, and observability for the Salesforce platform. * Provide on‑call support as required, including participation in a rotating schedule with at least one weekend on call per month to support high‑severity incidents or deployment activities. **Required Qualifications** **Skills, Knowledge \& Expertise** * 8\+ years of hands‑on experience with Salesforce administration and/or engineering across Sales Cloud and Service Cloud, including significant Salesforce CPQ expertise. * Deep understanding of Salesforce automation, scheduled jobs, validation rules, data models, and data quality management, with a track record of supporting complex, global operations. * Proven experience leading enterprise‑scale change management and release governance, including coordination of multi‑system deployments and post‑deployment validation. * Demonstrated ownership of production systems (on‑call, incident response, RCA, and preventive engineering) in a mission‑critical environment. * Excellent communication and stakeholder management skills, with the ability to translate technical issues into clear business impact and recommendations. **Preferred Skills** * Experience engineering or supporting Twilio Live Chat or similar telephony/chat solutions integrated with Salesforce Service Cloud. * Experience working with regulatory/compliance frameworks and data governance during large migrations or system transformations. * Background with global CPQ operations, complex pricing, approvals, and end‑to‑end quote‑to‑cash/order orchestration. **Key performance indicators** * Reduced MTTR and incident frequency for Salesforce scheduled jobs, CPQ processes, and integrations. * Zero‑defect order enablement and high system availability during cutovers and critical events. * High success rate of Salesforce and integration deployments with no rollbacks and minimal post‑release issues. * SLA adherence for ServiceNow requests and access changes, and improved audit/compliance outcomes. * Measurable improvements in Salesforce performance and stability as reflected in observability a * nd Scale Center metrics **Applicant Privacy Policy** Review our **Applicant Privacy Policy** for additional information. **Equal Opportunity Statement** Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.