Solutions Engineer

Working at Infobip means being part of something truly global. With 75\+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full\-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. Solution Engineer is an individual contributor role in HQ or in the region that is accountable for all the technicalities in the telecom partnership process. The engineer in this role takes part in the presales activities for the telecom products, product deployments, connectivity and integrations, improvement of the product features, solution design and delivery. In order to deliver the desired business results, Solution Engineers collaborate with the regional OP teams and other internal teams (product development, core connectivity, purchasing etc...); act as project managers or assist the more experienced project leads as well as providing the regional teams with consult on the technical aspects of the telecom opportunities. **Key Responsibilities** * Providing the regional OP teams with the technical support and knowledge by participating in the negotiations with the telecoms and identifying telecoms’ needs and the possible technical solutions. * Collecting the technical requirements * Designing the technical solutions and service integration plans. * Presenting the technical solutions, assessing if the telecom’s requirements fall out of scope or not and if they do, escalating internally. * Conducting the demos and POCs. * Delivering the technical documentations. * Handling the technical and security questionnaires * Acting as a Project Manager in the solution design, integration and testing phases. * Supporting the regional OP teams in the closing phase. * Ensuring that all the projects are delivered on time, within scope and budget. * Having an overview of the telecom requirements and providing feedback to the Product Development to steer the development of the product features. * Having a detailed overview of Infobip’s products and solutions from a technical perspective and understanding the commercial point of view (having a basic grasp of the commercial strategy and what a successful project would need from that point of view); keeping track of any changes and upgrades. The engineer on this level focuses on learning Infobip’s products and solutions as well as the business processes. Having an intermediate level understanding on project management, s/he successfully performs project related tasks, consults with the senior engineers, Solution Architects and Solution Managers on the assigned projects/telecoms. **Why you'll love it here** * Financial rewards \& recognition \- A fair compensation aligned with your experience, industry, and market standards, performance\-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. * Flexible work arrangements \- We combine in\-person collaboration with remote work and flexible working hours, because great ideas happen everywhere \- and not always between 9 and 5\. * ESOP (Employee Stock Ownership Plan) \- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. * Work\-life balance and Well\-being  \- We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. * Career mobility \- Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. * Professional development \- Learning never stops. Onboarding, mentorship, and training programs help you grow \- no matter where you start. * International mobility \- Ready to take your career global? Explore short and long\-term opportunities in our Hubs worldwide. *While some benefits may vary by location, our goal remains the same: to support your growth, well\-being, and success \- wherever you are.* **Diversity drives connection** **Infobip is built on diverse backgrounds, perspectives, and talents.** We’re proud to be an equal\-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. **All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.** Read more about our hiring process.